This Privacy Policy describes how Neuro Serenity Wellness (“Company,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or use our services.
By using our website or submitting your information, you agree to the terms in this Privacy Policy.
🔹 1. Information We Collect
We may collect the following types of personal information:
Name
Email address
Phone number
Form submissions
Appointment requests
Usage data (IP address, browser type, device information, pages visited, and other analytics)
🔹 2. How We Use Your Information
We use your personal information for:
Scheduling and confirming appointments
Responding to inquiries
Providing clinic services
Sending SMS updates, appointment communications, and service-related messages
Improving website performance and user experience
Internal analytics and operational improvement
Legal compliance
🔹 3. SMS Text Messaging & Mobile Data Privacy (Required for A2P 10DLC)
When you submit your phone number through our website or forms, you consent to receive SMS messages from Neuro Serenity Wellness.
These messages may include:
Appointment reminders
Scheduling confirmations
Follow-ups
Service-related communications
Responses to your inquiries
Mobile Phone Data Will NOT Be Shared:
We do not share, sell, rent, or disclose your mobile phone number, SMS opt-in data, consent status, or personal information to third parties for marketing or promotional purposes.
This includes:
Your phone number
Opt-in consent
SMS message history
Any mobile-identifying information
Your mobile data is used only for communications directly related to Neuro Serenity Wellness.
🔹 4. How to Opt Out of SMS Communications
You may opt out at any time by replying:
STOP — to unsubscribe from SMS messages
HELP — to receive assistance or contact information
Message and data rates may apply depending on your carrier.
Opting out of SMS does not affect your ability to receive email communications or access services.
🔹 5. Cookies & Tracking Technologies
We use cookies, pixels, and tracking tools to enhance user experience and analyze website usage. You may disable cookies in your browser settings, but doing so may limit certain website features.
🔹 6. Sharing Your Information
We may share your personal information only in the following scenarios:
Service Providers: Vendors assisting with scheduling, communication, website hosting, SMS processing, or analytics
Business Transfers: If the clinic undergoes merger or acquisition processes
Legal Requirements: When required by law, court order, or regulatory authorities
With Your Consent: If you explicitly authorize disclosure
We do not sell user data for marketing purposes.
🔹 7. Data Security
We take commercially reasonable steps to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.
🔹 8. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect data from children. If you believe a child has submitted personal information, please contact us for removal.
🔹 9. External Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external sites.
🔹 10. Your Rights
You may request to:
Access your personal data
Update, correct, or delete your information
Opt out of SMS and email messaging
For any requests, contact us using the information below.
🔹 11. Changes to This Policy
We may update this Privacy Policy at any time. The “last updated” date reflects the latest revision. Updates are effective once posted.
🔹 12. Contact Us
If you have questions about this Privacy Policy or your data rights, you may contact us at:
Neuro Serenity Wellness
Email: info@neuroserenitywellness.com
Phone: 415-587-1000
Address: 2345 Ocean Avenue, San Francisco, CA 94127.